GymStrato features

Memberships

Built

• Plans with prices, billing periods, categories and photos
• Sign ups, plan switches, reinstating and more than 1 membership per person
• Freezes with a freeze fee, and cancellations at period end or straight away
• Change payment day with the pro rata worked out for you
• Payment schedule for every member, including annual fees
• Members move to the next age band plan automatically
• Members can ask to freeze or cancel, and give a reason
• Staff can edit any part of a membership, with every change logged

Coming next

• Usage limits per plan (visits or classes per week or month)
• Credits included in a plan that reset every cycle
• Plans that start on first visit, and fixed billing day options
• Change prices for everyone at once, or keep current members on their old price
• Weekly, fortnightly and 4 weekly billing
• Online cancellation that meets the DMCC Act

Payments and billing

Built

• Recurring card collection through your own Stripe account
• Failed payments are retried, and cards that will never work are spotted
• Members who need a new card are chased automatically
• Card request links staff can text or email
• Stripe Terminal card reader and tap to pay at the desk
• Reports on money collected, money owed, profit and loss and a forecast

Coming next

• Bacs direct debit through Stripe
• Apple Pay and Google Pay at online join
• Chargeback handling with evidence upload
• Xero and QuickBooks sync
• Member account balance and statements
• Unpaid fees chased by text, then a staff call, then the door locks

Door access and check in

Built

• Check in screen that runs in a web browser
• Talks directly to Nortech door relays
• Welcome and deny screens with photo and reason
• Every entry and denial logged
• Day passes and guest passes honoured at the door
• Entry pass in the app that changes every 30 seconds
• Each member can only be logged in on 1 phone

Coming next

• Kisi, Paxton, Salto and other access control systems
• Apple Wallet and Google Wallet passes
• Live count of who is in the building
• Door rules per time of day (off peak plans)
• Door keeps working if the internet drops

Member app

Built

• Join and pay online
• Book classes and spend credits
• Entry pass that changes every 30 seconds
• Share and redeem guest pass codes
• Health questionnaire, with answers that need a closer look sent to staff
• Contract signed on screen with the time and device recorded
• Visit goals

Coming next

• Your own branded app in the App Store and Google Play
• Log in with an emailed code, Apple or Google
• Visit streaks and stats
• In app inbox and push notifications
• See how busy the gym is before you go

Classes and studio

Built

• Class timetable with rooms and sessions
• Bookings and attendee lists
• Credit packs and pay as you go
• Credits limited to certain classes, with expiry
• Rules for late cancellations and no shows

Coming next

• Waiting lists that book the next person in when someone cancels
• Recurring weekly bookings
• Booking reminders by email, text and push
• Attendance marked automatically from the door
• Personal training bookings

Till, retail and stock

Built

• Products with sizes and flavours, barcodes, cost price and VAT
• Scan or search products at the till and pick the size
• Line discounts, sale discounts and automatic staff discount
• Gift cards and store credit
• Discount codes
• Stock counts across more than 1 location, deliveries and stocktakes
• Every stock change logged with a reason
• Sunbed minutes, packages and passes

Coming next

• End of day cash up with float and till reports
• Refunds, returns and split payments
• Suppliers and purchase orders
• Receipt and label printing

Leads, marketing and automations

Built

• Track enquiries until they join
• Referral codes for every member
• See which staff sign up the most members
• Welcome, birthday and win back emails, and reminders to members who stop coming in
• Failed payment chasing
• Branded emails and broadcasts
• Test mode so nothing reaches real members while you set up

Coming next

• Meta ads built and run from inside GymStrato
• Leads from Facebook and Instagram ads added automatically
• Build your own automations
• Email, text, WhatsApp and Instagram messages in 1 inbox
• Ask happy members for a Google review

Staff and security

Built

• Choose exactly what each staff member can see and do
• Every change is logged, showing who made it and what it was before
• Staff rota, holidays and shift tasks (optional module)
• Team chat to keep work off WhatsApp (optional module)

Coming next

• 2 step login for staff
• Pay rates and payroll reports for instructors
• Time clock